Responsible Gambling Policy
At Win British we put player safety and controlled play first. We want everyone to enjoy their time with us, and we provide clear tools and guidance so you can manage your gambling activity, protect your finances and take a break when you need to. This page explains our approach and practical steps you can take to keep play safe and sustainable.
Player protection principles
We aim to promote safer gambling by encouraging responsible choices, verifying age and identity where required, and monitoring accounts for signs of harm. Our approach is based on preventing underage play, minimising financial risk and supporting customers who show signs of problem behaviour.
Activity-control tools
You can control how you play using a range of tools available in your account. These include deposit limits, loss limits, session reminders, time-outs and full self-exclusion. Use these controls to match play to your budget and lifestyle.
How to set or change limits
Limits can be set in your account settings or by contacting our support team at [email protected]. Requests to increase limits are subject to a waiting period and additional checks to help keep play safe.
Deposit limits
We offer daily, weekly and monthly deposit limits so you can cap how much you add to your account. Setting a deposit limit helps prevent overspending and gives you control over your budget. You can lower limits immediately; raising limits may be subject to a cooling-off period.
Loss limits and time limits
Loss limits let you cap net losses over a chosen period. Session time limits and reality checks remind you how long you have been playing and encourage regular breaks. These tools are designed to support steady, controlled play rather than long sessions.
Self-exclusion and account breaks
If you need to stop playing for a while, self-exclusion is available for set periods or permanently. During self-exclusion your account will be closed and you will be prevented from opening a new account with us. We can also apply shorter account breaks on request to help you step back.
Recognising signs of problem behaviour
Watch for warning signs such as chasing losses, spending more than planned, hiding activity from others, or gambling despite negative consequences. If you notice these signs in yourself or someone else, consider using limits, time-outs or self-exclusion and seek support.
Practical tips for staying in control
- Set realistic deposit and loss limits before you start.
- Use session reminders and take regular breaks.
- Only gamble with money you can afford to lose and avoid borrowing to play.
- Talk to a friend or family member if you feel your play is changing.
Professional help and support organisations
If you need extra support, reputable UK organisations include GamStop, GamCare and BeGambleAware. These services offer confidential advice, self-exclusion schemes and further help. If you would like assistance from us, contact [email protected] and we will help you access the right resources.
If you prefer, you can also choose to step away from WinBritish at any time by setting a self-exclusion or contacting support. We are here to help you play safely.