User Privacy Policy
This Privacy Policy explains how Win British collects, uses and protects the personal information we hold about customers. We take your privacy seriously and set out below the types of data we process, how we use it, who we may share it with and the choices available to you. If you have questions or want to exercise your rights, you can contact us using the details provided at the end of this page.
Types of data we collect
We collect a range of information to operate accounts and provide our services. This includes:
Personal data
Name, date of birth, contact details, address and identity documents you provide when registering or verifying your account. We use this to confirm your identity, check age and comply with anti-money laundering and safer gambling checks.
Technical data
Information about your device, browser, IP address, operating system and cookies. This helps with site performance, fraud detection and tailoring your experience on the site.
Transactional data
Details of deposits, withdrawals, game activity, bets, wins, losses and payment method information. Transactional records help with payments, disputes and account history.
How we use your information
We process data to provide and improve our services, to complete payments, to meet legal and regulatory obligations and to detect and prevent fraud. We may also use anonymised data for analytics and service development. We only use personal data where we have a lawful basis, such as performance of a contract, legal compliance, or legitimate interests.
Data protection practices
We protect your information with appropriate technical and organisational measures. This includes encryption of sensitive data in transit and at rest, role-based access controls, and regular security reviews. Staff access to personal data is limited to those who need it to perform their role. We store data only for as long as is necessary for the purposes set out or as required by law.
Cookies and tracking technologies
We use cookies and similar technologies to make the site work, remember your choices, and to measure and improve the service. Some cookies are essential for account security and payments; others support analytics or advertising. You can manage cookie preferences through your browser or the site cookie settings.
Information sharing and third parties
We may share your information with trusted third parties where required to provide services. Typical recipients include payment processors, identity verification and anti-fraud agencies, technical service providers, and legal or regulatory authorities where required. Third parties are required to handle data in accordance with this policy and applicable law.
User rights
You have rights over your personal data, including the right to access the personal information we hold about you, request correction of inaccurate data, request deletion where applicable, and object to certain processing. You may also withdraw consent where we rely on it. Some requests may be limited where we must retain data for legal or regulatory reasons.
Access, correction and deletion
To request access, correction or deletion of your personal data, please contact us at [email protected]. We may ask for proof of identity before actioning requests to protect your account. We will respond as promptly as possible and explain any reasons we cannot comply in full.
Privacy policy updates
We keep this policy under review and may update it from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on our site and where appropriate notified to account holders. The policy in force on the site is the version that applies to your use of the service.
If you have any questions about how we handle your data, or about privacy at WinBritish, contact [email protected].